Advantages Of Single Customer Service Center For Rr...

1. List the advantages of a single customer service center for RR Communications. Answer 1. There are many advantages for having a single service center for RR Communications. First and foremost is the reduction in the cost of the services that are provided by the RR Communications. The services will also get improved since it will reduce the distraction from the core activities that can be caused due to non-core services. Also, since the main focus is on the core activities, it will create an externally focused profit center for the organization. Moreover, all the information regarding the services and the customers will be at a common place so it will increase the efficiency for performing the tasks and for providing the support to the customers. It will also reduce the personal requirements by different divisions for hardware and software. It will also help to attain uniformity of the service as the information is located and shared at one place, which would not be possible if different information is available at different divisions. Also it will also show pr ofessionalism to the customers as all the divisions are working together in order to ease the customer service. 2. Device an implementation strategy that would guarantee the support of the divisions presidents for the shared customer service center. Answer 2. The first problem that is going to arise while implementing the strategy is the resistance form the divisions, so it is required to convince the departmentsShow MoreRelatedCommunications Is A Service Provider With Multiple Business Segments941 Words   |  4 PagesRR communications is a service provider with multiple business segments. The key line of their business include internet, mobile, landline and cable TV services. 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